Dedicated Medical Virtual Assistants in the Philippines for Front Office, Patient Access, and RCM Support.

A medical virtual assistant is a non-clinical, remote administrative professional who supports a U.S. healthcare practice from the Philippines, working inside the practice's own EHR, phone, portal, and scheduling tools. The work is front-office and patient-access support, not clinical judgment or licensed care, which stays with the provider and licensed clinical team.

RCM Staff Medical VA packages start at $400 per week or $1,600 per month for a full-time dedicated associate. Plus Managed Medical VA is $575 per week or $2,300 per month. Executive Medical VA is $750 per week or $3,000 per month. Specialized, bilingual, or billing-heavy roles may be quoted separately.

On a freelance marketplace you pay an hourly rate directly to an individual and take on screening, training, security, and coverage yourself. With a dedicated staffing model, the weekly price covers a screened healthcare associate, HIPAA training, a signed BAA, oversight, and replacement coverage if someone is unavailable. The headline rate can look lower on a marketplace while the total cost of managing it is higher.

A general marketplace connects you with an individual for generic tasks and leaves screening, HIPAA, security, and coverage to you. RCM Staff provides a dedicated, healthcare-screened associate inside a managed model with a BAA, documented HIPAA training, oversight, reporting, and replacement coverage. The model is healthcare-specific staff augmentation, not generic VA outsourcing.

Core is for practices with clear SOPs that need full-time front-office and administrative support. Plus adds a more experienced Medical VA, account management, weekly check-ins, KPI reporting, and revenue cycle workflow support. Executive adds senior-level support, managed onboarding documentation, security-controlled setup, enhanced QA, and continuity planning.

Each associate is dedicated to your practice for up to 40 hours per week. They are not shared across unrelated clients. They work inside your systems, follow your workflows, and integrate with your team like an in-house team member.

Yes. Associates are available across East Coast, Central, Mountain, and Pacific schedules so they can match your front-office and operating hours.

Every engagement includes a signed Business Associate Agreement, structured HIPAA onboarding, and annual HIPAA training with documented completion before access to patient information begins. Associates use MDM-managed or client-approved devices, unique credentials with role-based access, and written incident escalation procedures, and they work only through approved systems that follow the client's privacy and security requirements.

Associates work inside your existing EHR, practice management system, scheduling, phone, and portal tools rather than requiring a platform change. Common environments include eClinicalWorks, TherapyNotes, IntakeQ, WRS Health, AdvancedMD, and standard VoIP phone systems. No migration is required.

A Medical VA handles administrative and patient-access work: scheduling, intake, communication, eligibility checks, prior authorization tracking, and EHR updates. Full billing production, coding, and claim-level work belong to a dedicated medical biller or coder. Many practices staff a Medical VA alongside a biller so the front end stays clean and the biller focuses on claims.

Core is usually the starting point when your workflows are documented and your internal team can supervise day-to-day work. Plus is better when you want account management, recurring check-ins, and basic productivity reporting. Executive fits higher-complexity practices that need senior support, stronger QA, managed workflow documentation, and continuity planning.

Executive includes a senior Medical VA, managed onboarding and workflow documentation, HIPAA-aligned device and access control setup, managed email, phone, and fax workflow support, monthly performance scorecards, enhanced QA, escalation support, backup planning, and quarterly workflow reviews.

Medical VAs handle administrative and revenue cycle support work. They do not make clinical decisions, provide medical advice, diagnose patients, prescribe treatment, or replace licensed clinical staff.

Timelines depend on the role, package, system access, and candidate approval. Most engagements move from approved candidate to onboarding within about one to two weeks, but we confirm a realistic start date during the staffing call.